Faxes and email: Old technology slows COVID-19 response

May 13, 2020


On April 1, a researcher at the Centers for Disease Control and Prevention emailed Nevada public health counterparts for lab reports on two travelers who had tested positive for the coronavirus. She asked Nevada to send those records via a secure network or a “password protected encrypted file” to protect the travelers’ privacy.

The Nevada response: Can we just fax them over?

You’d hardly know the U.S. invented the internet by the way its public health workers are collecting vital pandemic data. While health-care industry record-keeping is now mostly electronic, cash-strapped state and local health departments still rely heavily on faxes, email and spreadsheets to gather infectious disease data and share it with federal authorities.

This data dysfunction is hamstringing the nation’s coronavirus response by, among other things, slowing the tracing of people potentially exposed to the virus. In response, the Trump administration set up a parallel reporting system run by the Silicon Valley data-wrangling firm Palantir. Duplicating many data requests, it has placed new burdens on front-line workers at hospitals, labs and other health care centers who already report case and testing data to public health agencies.